Service Desk Optimization
Our AI-native observability platform significantly enhances service desk operations by deploying a team of AI agents that automate and optimize technical operations (TechOps), effectively mirroring the capabilities of highly skilled agents at unprecedented speed.
Autonomous Issue Resolution
Our AI agents autonomously detect, diagnose, and resolve issues across the IT environment. By accessing every log, metric, and historical service ticket, they identify and remediate problems with unparalleled accuracy, dramatically reducing Mean Time to Resolution (MTTR).
Enhanced Incident Prioritization
The AI agents prioritize incidents based on their impact on the business and technical severity. This intelligent prioritization ensures that critical issues are addressed first, optimizing resource allocation and response efforts.
Streamlined Triage Process
By automating the triage process, our AI agents eliminate the need for manual intervention in the initial stages of incident management. They accurately categorize and route incidents, ensuring that they're addressed by the appropriate resolution team or automated workflows.
Comprehensive Knowledge Integration
Our platform integrates with an extensive knowledge base, including the complete internet of solved problems. AI agents leverage this vast repository to inform their decision-making, applying proven solutions to current incidents and continuously expanding their problem-solving capabilities.
Leverage AI to benchmark your servicedesk performance
Integration with Existing ITSM Tools
Seamlessly integrating with existing IT Service Management (ITSM) tools, our AI agents enrich the service desk ecosystem. They enhance traditional tools with advanced AI capabilities, ensuring a smooth transition and leveraging existing investments.
Customizable AI Agent Workflows
Tailor AI agent workflows to match specific operational processes and policies. This customization ensures that autonomous TechOps aligns with organizational goals, compliance requirements, and service level agreements (SLAs).
Seamless Integration with Service Management
Integrate network performance monitoring insights directly with your service management processes and tools. Automatically generate tickets, document anomalies, and initiate workflows based on AI-driven analysis.
All built on a groundbreaking platform
By fundamentally transforming service desk operations through AI-driven automation and intelligence, our platform ensures that organizations can achieve a level of efficiency, speed, and accuracy previously unattainable. The result is a significant reduction in MTTR, streamlined triage and troubleshooting processes, and a new era of autonomous TechOps that replicates and surpasses the capabilities of the most skilled human agents.
SRE Co-Pilot
Your AI Team Leader that helps you transform operations.
AI Native
Built from the ground up with AI at the core.
Autonomous RCA
Supercharge your teams with fully automated root cause analysis.
Unlimited Logging
Comprehensive visibility without the constraints of logging limits or caps.
Real-time Inferencing
Welcome to the dawn of a new age in Observability.
Advanced Integrations
Transform hyperscale raw data into actionable intelligence.
Blazing Fast Search
Not that you need it anymore with real-time anomaly detection.
10X Reduction in MTTR
Streamlined and automated incident triage and RCA.
Natural Language Playbooks
Revolutionize troubleshooting with dynamic recommendations.